01What is covered
Anything that fails while the light is being used the way it is meant to be used:
- A battery that stops holding a charge
- An LED section that dims, flickers or fails
- A remote that will not pair or respond
- A charging port that stops taking power
- A mounting bracket that arrives bent or stripped
The warranty runs for 12 months from the day your order is delivered.
02What is not covered
Damage caused by something other than a fault in the product:
- Accidental damage, drops and broken shades
- Moisture damage from outdoor or bathroom use unless the product states it is suitable
- Charging with an unsuitable power supply
- Disassembly or modification
- Normal wear over time once the warranty period has ended
If you are not sure whether your situation is covered, ask us before assuming it is not.
03How to make a claim
One email is enough. Send it to the address below and include:
- Your order number
- Which light it is — the SKU is on the product page
- A photo or a short video showing the problem
We reply within two business days with either a replacement or a refund, and you keep the faulty light until the replacement arrives.
